We love handmade products and we hope that you too! nevertheless if at the time of making your online purchase you don’t feel satisfied here is our returns and changes policy:
If you are returning a product because it was not what you expected:
- You have 30 days after receiving your order to notify us about the reason why you are not satisfied with the product.
- Please send an email to firstname.lastname@example.org explaining the problem and the receipt of your purchase.
- you can choose between a refund of the amount you paid for the products (Excluding shipping) or keep the amount as credit on a next purchase.
- The product in question must be sent to an address in the United States.
- After we receive the product and verify that it did not suffer damages the money will be refunded.
If the product you received was damaged:
- You have 30 days after receiving your order to notify us about the problem.
- Please send an email to email@example.com explaining the problem and attached photos of the damage and the receipt of your purchase.
- You can choose between changing the product or keeping the amount as credit on a next purchase.
- If you decide to change the product the shipping cost is covered by us.
if you still have doubts or comments about our service please send an email to Info@casadelosgigantes.com your opinion and suggestions are important to us.