Return and changes policies

We love handmade products and we hope that you too! nevertheless if at the time of making your online purchase you don’t feel satisfied here is our returns and changes policy:

If you are returning a product because it was not what you expected:

  1. You have 30 days after receiving your order to notify us about the reason why you are not satisfied with the product.
  2. Please send an email to info@casadelosgigantes.com explaining the problem and the receipt of your purchase.
  3. you can choose between a refund of the amount you paid for the products (Excluding shipping) or keep the amount as credit on a next purchase.
  4. The product in question must be sent to an address in the United States.
  5. After we receive the product and verify that it did not suffer damages the money will be refunded.

If the product you received was damaged:

  1. You have 30 days after receiving your order to notify us about the problem.
  2. Please send an email to info@casadelosgigantes.com explaining the problem and attached photos of the damage and the receipt of your purchase.
  3. You can choose between changing the product or keeping the amount as credit on a next purchase.
  4. If you decide to change the product the shipping cost is covered by us.

if you still have doubts or comments about our service please send an email to Info@casadelosgigantes.com your opinion and suggestions are important to us.