Exchanges & Returns Policy
1. If you experience any difficulties with your order, please contact us via email at firstname.lastname@example.org. In the body of your email, please specify whether you would like to exchange your order, or return your order and obtain a refund for your original payment.
2. Casa de los Gigantes accepts exchanges and returns only when an error has occurred, the item has a grave defect, or when, on a case by case basis, it is deemed necessary after analysis, for which the buyer must contact us within 14 days after the delivery of the order.
Items that are on sale
3. Casa de los Gigantes accepts order cancellations. As long as the item has not yet been sent, the buyer can request a cancellation within 24 hours after the order is placed. Refunds for order cancellations will only be made if the order has not yet been shipped, and the buyer must pay a restocking fee of 15% of the order value.
4. Casa de los Gigantes reserves the right to update, modify or replace any part of this Exchanges and Returns Policy. The user can review the most up-to-date version at any time, by visiting this page. It is the user's responsibility to review this website periodically to verify any changes. Using or accessing this website, its products, or services after the publication of any changes in the Exchanges and Returns Policy, implies your acceptance of such changes.
5. You can send your complaints by email to email@example.com within 14 days after receiving your item. We will do our best to resolve all complaints within 72 hours during the standard work week. We will not communicate during weekends or holidays.